Banfield Pet Hospital App Reviews

The functionality of the app is great. Easy to navigate and has a nice look. Lab results go by year and not date. The vaccination report is not update d and this is something I have always struggled with Banfield. There online system and actual location systems do match up. You also can not update billing info online. You have to call a location to update billing info or your account will be put on hold.

I can learn about my pets currency of vacc.s and treatments, but I cant update my billing info or payment info through this app. I use this app most often for my pet updates and appoint reminders and for my pet details, it is helpful. The app is only missing the ability to manage my personal billing info. Please add this!

- App is good for seeing when the next vaccinations and comprehensive exams are due, but I wish it would remind you ahead of time. I dont check this app every day so reminders would be great. - Its a bit behind on updating records after office visits so it gives me a quick scare every time I see Im "behind" on vaccines. - Also it would be great to see what things like differential exam and electrolytes are and what they are for - needs more info on what offered products are and my pet needs. And what is or is not included in my plan, and how much it would cost. (Like dental? Whats included in that procedure? Am I already paying for it? Please tell me!) - Appointment requests are available (but NOT an appt scheduler - appt REQUEST) - not sure what is being sent to my hospital or not (more likely nothing). Something about a Pet Journal does? But I have no idea why youd need to send your shopping list there. Maybe good for questions (photos?) of pets conditions for the next checkup? - Other than these I can think of right now, app is colorful, the bullet points are big (besides being behind on office visit updates), and office hours are easy to find + instant call your hospital button (Does Banfield actually look at these reviews and think of what needs to be improved in their app?)

This is a wonderful app that allows to stay up to date on my dog vaccinations and blood test. Great App

This app is great, very clear to understand, love how all your pets information is already there.

First, I would like to start by saying this is a fantastic start to something that could be game changing for the vet world (doctors and families) tells due dates for preventive care; age of pet; personalized pages for each pet, etc. no major hic-ups so far. Now for my suggestions, I would like to see the ability to request a particular veterinarian when scheduling an appointment through the app. As it stands, you can only make a general appointment: I.e, automatically fits you with the next available vet. Our pets have seen the same vet since they were puppies and kittens. Second, it would be nice to have the ability to check how much the monthly bill would be with all pets included. I know you can look at the 20 page receipt they print but it would be nice to have a quick convenient way to check and perhaps even pay through the app. Lastly, it would be nice to have the ability to edit the names of current pets on the plan. A few of my animals names are spelt incorrectly. Furthermore, it would also be convenient to order flea meds, upgrade plan etc through the app. All in all it is a great start to something that could be game changing. I hope you have the opportunity to read this and consider my recommendations. If in fact these suggestions are implemented, this app would be an easy 5 star!

Its it impossible to change/update payment info but for Banfield they make every attempt/effort to call you, txt you, email you, and they even spend money in mail you letters. So as hard/easy is they to send you stuff, they should do that in this world is so easy to do to let customers to update and change their billing info. I had to call, be transfer to at leas 3 people. Wait ohh please hold on let me transfer you bla bla bla etc. costumer service is really bad. Banfield: please allow customers to pay/one time only and/or just let us update our payment info. Is not like we are getting services for free which at the end off course we the customers end it up paying. So also stop offering "unlimited clinic visits and whatsoever" because if trying to customers update our pet services is like wasting a lot of time/effort/money/ And off course I get the same call from your front desk asking to get payment info which the app doesnt work at all. Thank you Banfield hospital !!

If youre anything like me, you forget appointments. This app reminds you of upcoming appointments for your pet. It also provides up to date information about your pet. I give it 5 stars because it keeps me updated on whats going on veterinary wise with my pet and its very simple to use.

This application will not update current medical information.. Example: my dog is up to date on all his shots but it says hes overdue. Annoying...

One of my pets doesnt show up even though it isnt hidden. It would also be nice if you could edit the pets info.

As a pet parent and an associate (I was a client before I ever because an associate so this is not me promoting the business as an associate but as a client) this portal app is amazing. I love the upgrade. Banfield thrives on preventive care for their patients and what better way than this app?! It has all the information I need including microchip information and invoice history. When visiting home a couple states away I was able to use the app to have their microchip information in order to make them new ID tags. As a pet parent of 4 crazy critters this has helped me out so much in helping keep my life organized with the critters. No need for big file folders or binders for med records. ❤️❤️❤️❤️❤️❤️

I like the app for the most part, but its hard to upload a photo of my pet. It took like 20 min for one picture. And I layout of the app is not very user friendly. But I still use it to find out when my dogs appointments are and what shes due for and it is very helpful.

I love that I have all my pups records at the touch of a finger!!

Very helpful and easy to keep track of upcoming and past appointments

After this last update. I am unable to log back in. It says my credentials are not valid and into longer recognize my email. How do I get back into this app????

Appt not working right for me either

Still love the app, but the reviewing of the lab results and medications are gone. Still no way to update current months heart worm and flee prevention (saying it was done)

App looks nice but my pets past visits, lab results, medications are not updating. All three sections are blank. Also would be nice to have a vaccine record section so you could take a look and see what vaccines your pet has had. When you are up for renewal. Etc.

Its very useful and its a great idea

I just downloaded the app and am told that I am locked out because of too many attempts to log in. Ive never logged in. How do I register?